Frequently asked questions
Everything you've wanted to ask about CookieScan.
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Getting started
What is CookieScan?
CookieScan is a cookie consent management platform. It scans your website to find every cookie and tracker, displays a customisable consent banner to your visitors, and logs every consent decision so you can prove compliance with privacy laws like GDPR and CCPA.
How long does it take to set up?
Most users are live in under five minutes. Create an account, paste our one-line script into your site header, and pick your banner style. We have one-click install plugins for WordPress, Shopify, Wix and 10 other platforms.
Do I need a developer?
No. Installation is a single line of JavaScript that goes in your site’s header β any CMS admin can copy and paste it. Configuration happens entirely in the CookieScan dashboard with no code.
Do you offer a free trial?
Yes β every plan comes with a 14-day free trial. No credit card required to start, and full access to every feature (including scanning, the consent log and the customisable banner).
Compliance & regulations
Which privacy laws does CookieScan cover?
We cover every major cookie and privacy regulation: GDPR (EU), UK GDPR, CCPA/CPRA (California), PIPEDA (Canada), LGPD (Brazil), PDPA (Singapore, Thailand), POPIA (South Africa), PDPL (Saudi Arabia) and many more. One banner handles all of them with region-aware consent logic.
Does CookieScan support Google Consent Mode v2?
Yes β Consent Mode v2 is fully built in and enabled by default. Once a visitor makes a choice, CookieScan passes their consent state to Google Analytics, Google Ads and any other Google tags automatically.
Is CookieScan IAB TCF 2.2 compliant?
Yes. CookieScan is a registered IAB CMP and supports the Transparency & Consent Framework v2.2 β useful if you work with ad networks or publishers that require a TCF-compliant CMP.
Are consent records good enough for an audit?
Yes. Every consent decision is logged with a timestamp, anonymised IP, the banner version shown, and the exact categories accepted or rejected. You can export the log as CSV for regulators or auditors.
Features & functionality
How often does CookieScan rescan my site?
You can trigger a scan any time from the dashboard. On paid plans you can also schedule automatic rescans β daily, weekly, or monthly β so new cookies are caught and categorised without any manual work.
Can I customise how the banner looks?
Fully. Change colours, fonts, layout, position, corner radius, copy and more β all from the dashboard with a live preview. If you need deeper control, we expose CSS hooks for custom styling.
Does the banner slow down my site?
No. Our banner script is under 20kb gzipped, served from a global CDN, loaded asynchronously and non-blocking. It won’t hurt your Core Web Vitals or Lighthouse score.
Can I translate the banner?
Yes. We ship with 40+ languages out of the box and the banner auto-detects the visitor’s language. You can also override any string if you want to match your brand voice.
Pricing & plans
How much does CookieScan cost?
Plans start at Β£9/month for small sites and scale with your traffic and number of domains. Full pricing is on our pricing page β no hidden fees, no “contact sales” surprises.
Can I change or cancel my plan?
Yes β upgrade, downgrade or cancel any time directly from your dashboard. No phone calls, no retention emails.
Do you offer agency or reseller pricing?
Yes. We have dedicated agency plans with volume discounts, white-labelling, and a single dashboard to manage multiple client sites. See the reseller page or get in touch.
Do you offer refunds?
Yes β if CookieScan doesn’t work for you within the first 30 days of a paid plan, we’ll refund the full amount. Just email support.
Technical & support
Does CookieScan work with my CMS?
Almost certainly. We have native install guides for WordPress, Shopify, Wix, Squarespace, Magento, Joomla, Drupal, Blogger, Kajabi, Kartra, Weebly, MODX and ImpressPages. For anything else, paste our universal script tag into your site header.
Does CookieScan work with Google Tag Manager?
Yes. We publish an official CookieScan template in the GTM Community Gallery β add it, paste your ID, trigger it on Consent Initialization and you’re done.
How do I get help if I'm stuck?
Drop us an email at support@cookiescan.com or use the in-app chat. A real person replies, usually within a few hours during business hours (09:00 – 18:00 GMT, Mon – Fri).
Where is my data stored?
CookieScan data is stored in EU-based data centres (Frankfurt) by default. Enterprise customers can request US-only or UK-only hosting.
Still have a question?
Drop us a note β a real person will get back to you within one business day.